Our Guarantees To You

At Identity Designs Hosting, we are committed to providing a premium level of web hosting service. Don't let the cheap price fool you, we're dedicated to your satisfaction and to being the best web host we can be. We want to earn your business and the earn it so well that you want to tell everyone you know about us. We want to earn your business and the business of everyone you know. You are the most important reason we are in business.

99% Uptime Guarantee
We guarantee that your hosting service will be up and available to the internet a minimum of 99%. If we fail to meet this commitment in any given month you will receive a free month's credit. Our uptime includes power, ping and OS software but does not include any issues regarding your domain name registration or particular files or accounts within your account. You are responsible for making sure your files or up and working properly.

30 Day Money Back Guarantee
We offer an unconditional 30 day money back guarantee. You may cancel your account for any reason within 30 days of activation and receive a full refund minus a $4 setup and processing fee (this also covers the fees we have to pay to the merchant company).

Our refund policy does not apply to any additional services including but not limited to domain name registration, domain name pointing, additional e-mail accounts, additional disk space, or additional data transfer. Refunds are not available after 30 days.

Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.

Accounts that include a free domain name are subject to an additional $28.88 domain registration fee per year registered and then they do own the domain name at that point.

So we encourage you to go ahead and select a hosting plan that is right for you. We will take great care of you and help you probably a lot more than you expect.